Subject

Negotiation and Conflict Resolution

by Dr. Andrew Heys
Overall course rating 91%
1. The course was interesting.
3.5
2. The course was sufficiently challenging.
3.5
3. The course enabled me to achieve my learning objectives.
3.5
4. I had a clear idea of what I was expected to do in this course.
3.5

Understand the theory and practice of negotiation and conflict resolution to build a practical framework.

Course starts on:

09/01/2017

Course ends on:

07/02/2017

41,687 students have taken this course

169,956 videos have been watched

5,702 classroom posts

Enrol now ...It's free!

What's it about?

Whether you realise it or not, you negotiate and resolve conflict every day. This course introduces you to a way of thinking about Negotiation and Conflict Resolution that will give you renewed confidence.

Whether you realise it or not, you negotiate and resolve conflict every day. This course introduces you to a way of thinking about Negotiation and Conflict Resolution that will give you renewed confidence.

This course provides you with an introduction to negotiation and conflict resolution from both an academic perspective and also from a practical or ‘skills’ based perspective. There are discussion boards which give you an opportunity to delve deeper into the issues with other people taking the course and also assessment items for you to undertake to help you recall key points along the way and to reinforce the learning. You will also receive some practical tips – negotiation ‘do’s and don’ts’, so you can continue to build on your skills in negotiation and conflict resolution after the course is complete.

What's involved?

Module 1Thinking Like a Negotiator
10 videos, 9 quizzes, 1 assessment9 Jan - 15 Jan
Module 2The Five Phases of a Negotiation
10 videos, 9 quizzes, 1 assessment16 Jan - 22 Jan
Module 3Conflict Resolution – Theory and Practice
10 videos, 9 quizzes, 1 assessment23 Jan - 29 Jan
Module 4Communication Skills
10 videos, 9 quizzes, 1 assessment30 Jan - 5 Feb

What will I learn?

  • Recognise cognitive heuristics that lead to poor negotiation decisions
  • Identify a range of negotiation strategies and the consequences of only using a single strategy across different contexts
  • Label different phases of a negotiation and learn what to do in each phase
  • Understand how the skills and strategies can be applied to common workplace scenarios
  • Explore different explanations for the origins of human conflict
  • Understand a general framework for analysing and resolving conflict
  • Describe a set of common communication skills and how they apply
  • Bridge the gap between ‘knowing’ and ‘doing’ so that you can put the skills into practice in your own life.

This course requires approximately 2 - 4 hours of study per week, but can vary depending on the student. This includes watching videos, and taking quizzes and assessments. The total video time for this course is approximately 4 hours 28 minutes.

If you pass this course you'll receive a Certificate of Achievement. While this certificate isn't a formal qualification or credit, you can use it to demonstrate your interest in learning about this area to potential employers or educational institutions.

Where to from here?

If you love this course, why not take your studies further? Here are some accredited qualifications that could help you achieve your goals.

Where could this lead me?

If you're wondering what your future could look like in this area, here are some potential careers you could head towards.

  • Procurement
  • Sales
  • Social work
  • Commercial or community mediation
  • General management

Who's the instructor?

  • Dr. Andrew Heys

    Andrew is a Lecturer at MGSM, Macquarie University. He is also a management consultant with diverse experience running organisational development and training programmes across Australia, Asia and India. Andrew is perhaps best known in Australia for running the 'Negotiation: Theory and Practice' course in the MGSM MBA

    Andrew is a Lecturer at MGSM, Macquarie University. He is also a management consultant with diverse experience running organisational development and training programmes across Australia, Asia and India. Andrew is perhaps best known in Australia for running the 'Negotiation: Theory and Practice' course in the MGSM MBA. This course looks at negotiation methods, decision-making, influence, and social conflict in the management and business context. The program has become one of the most popular electives at MGSM. Andrew is valued by his students and clients for the engaging and applied approach he brings to his classes and seminars and his diverse experience as a practitioner.

146 students are taking this course